DEVELOPMENT OF THE “E-XIZMAT” SOFTWARE TOOL TO IMPROVE THE EFFICIENCY OF SOCIAL SERVICES PROVIDED TO THE POPULATION
Keywords:
social welfare, e-Government, E-Xizmat, software architecture, microservices, data security, public administration, operational efficiency.Abstract
This scientific paper analyzes the development and implementation of the "E-Xizmat" software solution designed to improve the efficiency and transparency of social public services. Following the IMRAD structure, the study examines conventional bottlenecks in social assistance delivery, including bureaucratic latency, human bias, paper-based workflows, and fragmented data. The proposed system is architected upon modern microservices patterns, secure RESTful APIs, and robust data protection standards integrated with national registries. Experimental validation demonstrates an average 75% reduction in application turnaround time, higher operational transparency, and increased citizen satisfaction.
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