THE HUMAN RESOURCE FACTOR IN THE STRATEGIC MANAGEMENT OF TOURISM ENTERPRISES: THEORETICAL FOUNDATIONS, NATIONAL CONTEXT, AND IMPLICATIONS FOR MECHANISM DESIGN
Keywords:
human resources, tourism personnel, strategic management mechanism, dual education, number of employees, tourism enterprise, Fergana Valley.Abstract
The article examines the role of the human resource factor in the strategic management mechanism of a tourism service enterprise on the basis of strategic human resource management theory, national regulations and official statistics. According to the Statistics Committee, the number of employees in legal entities in 2019–2024 grew from 54,536 to 69,016 in accommodation services (26.6 percent), from 66,646 to 93,721 in food and beverage services (40.6 percent), and from 3,192 to 9,931 in travel agencies (3.1 times). Presidential Resolution PQ-269 of 18 July 2024 introduced three-year dual education and practice bases for training tourism personnel. The article shows how the personnel factor links to the resource, adaptation, goal-and-measurement and external coordination blocks of the strategic management mechanism at the enterprise level and proposes observable indicators. It notes that open data on tourism personnel by regions of the Fergana Valley were not found.
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